RegiPoint: Healthcare Scheduling Software for Canadian Clinics
RegiPoint is Canada's leading healthcare scheduling and patient queue management platform. We help medical clinics reduce patient no-shows by up to 40% while saving over 10 hours of administrative work per week. PHIPA-aligned and built specifically for Canadian healthcare workflows.
Complete Healthcare Scheduling Features for Canadian Medical Clinics
From walk-in queue management to multi-provider scheduling, RegiPoint handles the complexity so you can focus on patient care. Our platform helps family practices, walk-in clinics, and specialist offices across Ontario and Canada streamline their operations.
- Reduce No-Shows by 40%: Automated SMS and email reminders with one-click confirm, reschedule, or cancel options. Clinics typically see dramatic reductions in missed appointments.
- Walk-in Queue Management: Let patients join your queue remotely from their phone. Display real-time wait times in-clinic or online. Automatically notify patients via SMS when it's almost their turn.
- Smart Multi-Provider Scheduling: Manage calendars for multiple providers with appointment types, buffer times, recurring availability blocks, and automatic conflict detection.
- Digital Intake Forms: Customizable pre-visit forms that patients complete before arriving. Reduce check-in wait times and paperwork.
- Staff Role Management: Assign granular permissions to your team. Clinic owners, administrators, receptionists, and healthcare providers each see exactly what they need.
- Analytics & Reporting: Track wait times, no-show rates, provider utilization, and patient flow patterns. Export reports for compliance and planning.
How Walk-In Queue Management Works
RegiPoint transforms how walk-in clinics manage patient flow. Instead of crowded waiting rooms and frustrated patients, our virtual queue system lets everyone know exactly where they stand.
Remote Queue Joining
Patients join your walk-in queue from their phone, tablet, or computer—no need to physically arrive and wait. They enter basic information and reason for visit, then receive a queue position.
Real-Time Wait Time Estimates
Using historical data and current queue length, RegiPoint calculates estimated wait times. Patients see updates as the queue moves, helping them plan when to arrive.
SMS Notifications
As patients move up in the queue, they receive automatic SMS notifications. A 'You're next' message lets them know it's time to head to the clinic—arriving just in time for their turn.
Clinic Dashboard & Display
Staff manage the queue from an intuitive dashboard. Display current wait times on a lobby screen or embed them on your clinic website so walk-in patients can check before leaving home.
PHIPA-Aligned Security for Canadian Healthcare
RegiPoint is designed to meet the privacy and security requirements of Canadian healthcare providers. Our platform aligns with PHIPA (Personal Health Information Protection Act) and broader Canadian privacy legislation.
Data Encryption
All patient data is encrypted at rest using AES-256 and in transit using TLS 1.3. Your clinic's information is protected from unauthorized access at every point.
Canadian Data Residency
All data is stored exclusively in Canadian data centers. Your patient information never leaves the country, ensuring compliance with Canadian data sovereignty requirements.
Role-Based Access Control (RBAC)
Define exactly who can access what. Clinic owners, administrators, receptionists, and providers each have tailored permissions to prevent unauthorized access to sensitive patient data.
Comprehensive Audit Logging
Every data access, modification, and system action is logged with timestamps and user attribution. Generate audit reports for compliance reviews and security investigations.
Breach Notification Procedures
In the event of a security incident, our breach notification procedures ensure timely reporting to affected parties and regulatory bodies as required by PHIPA.
Canadian Clinic Scheduling FAQ
How does RegiPoint reduce no-shows in Canadian clinics?
RegiPoint reduces no-shows by automating patient reminders (SMS/email), making it easy for patients to confirm, reschedule, or cancel, and helping clinics fill openings sooner. Clinics can tune reminder timing based on local workflows and appointment types.
What PHIPA-aligned features should healthcare scheduling software include?
For Canadian clinics, scheduling software should support strong access controls, encrypted data storage and transport, audit logging, data retention transparency, and clear patient access/breach procedures. RegiPoint is built to align with PHIPA and broader Canadian privacy expectations.
How does virtual walk-in queue management work?
Patients can join a clinic's queue remotely, see an estimated wait time, and receive updates as the queue moves. Staff manage the queue from a dashboard and can display live wait-time information in-clinic or on a screen.
Is RegiPoint designed for Ontario clinic workflows?
Yes—RegiPoint is built with Canadian clinic operations in mind, including walk-in and scheduled care, high call volumes, and front-desk throughput. Many clinics also operate alongside OHIP billing processes; RegiPoint focuses on scheduling, intake, and patient flow.
Can RegiPoint integrate with EMR systems used in Canada?
RegiPoint supports integration patterns that clinics commonly need (patient and appointment syncing via APIs/webhooks). Integration capabilities depend on the EMR vendor and clinic configuration—RegiPoint provides integration guides for Oscar EMR, TELUS PS Suite, Accuro, MedAccess, and others.
How long does implementation usually take?
Most clinics can set up core scheduling and staff access in under a day. Typical steps are: clinic setup, provider availability, appointment types, intake forms, and staff role assignment—then optional EMR integration as needed.
Is RegiPoint free for patients?
Yes. Patients can search, book, join queues, and receive reminders at no cost. Clinics choose a plan based on their team size and workflow needs.
Who is RegiPoint for?
RegiPoint is for Canadian healthcare clinics (family practices, walk-in clinics, multi-provider clinics, and specialist offices) and the patients they serve—supporting faster access to care and smoother front-desk operations.
Pricing Structure
Patients use RegiPoint completely free—forever. They can find clinics, book appointments, join walk-in queues, and receive reminders at no cost.
Solo Practitioner Plans
For individual practitioners: $250/month for walk-in clinics, or $250/month per doctor for family medicine and specialist practices. Includes core scheduling, reminders, and patient management features.
Multi-Provider Clinics
Pricing scales with your team size. Includes staff roles, analytics, priority support, and advanced features. Contact us for custom enterprise pricing for large organizations.
Annual Billing Discount
Save 10% with annual billing. All plans include a free trial period to evaluate the platform.
Quick Implementation: Go Live in Less Than One Day
No hardware required. RegiPoint works on any device with a web browser. Most clinics complete setup in under an hour.
Go-Live Timeline
- Configure your clinic profile and operating hours (15 minutes)
- Add providers and set availability (10 minutes per provider)
- Customize appointment types and intake forms (30 minutes)
- Invite staff and assign roles (5 minutes per staff member)
- Optional EMR integration (varies by system)
Get Started Today
Join healthcare providers across Ontario and Canada who trust RegiPoint to manage scheduling, reduce no-shows, and improve patient flow.
Contact us at support@regipoint.com or visit our website to book a demo.
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